Store Hours: 5:30am to 9:00pm - 7 days a week
Call us at 704.633.7413

Refund and Returns Policy

In-Store Purchases

Return Policy

Only items that fulfill the following conditions will be considered for return:

  • Item must have been purchased no more than 14 days prior
  • Purchaser must have original receipt
  • Item must be in new un-used condition
  • Item must have all tags and labels still attached and must be sealed in their original packaging

The following items will not be considered for return:

  • Prepared foods
  • Hygiene products
  • Clearance items
  • Sale items
  • Ice Cream
  • Self-Serve food/drink items
  • Items from the grill
  • Live Bait
  • Fuel
  • Any other item that Hill’s deems unsafe or impractical to take back

Manufacturing Defect

Should an item appear to have a defect from the factory, the following conditions must be met to be considered for an exchange:

  • Item must have been purchased no more than 14 days prior
  • Purchaser must have original receipt
  • It must be obvious that the issue is a manufacturing defect and not the result of an action by the purchaser
  • The faulty item may only be exchanged for the exact same item or for a similar item of equal value (at Hill’s discretion). Should the new item be more expensive than the faulty exchanged item, the purchaser can pay the cost difference.

Online Purchases

Occasionally we may offer products for sale online. The following policy applies to returns on these items.

Our refund and returns window for online purchases is 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Clearance items

Only regular priced items may be refunded. Clearance items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 7940 Bringle Ferry Rd, Salisbury NC 28146.

To return your product, you should mail your product to: 7940 Bringle Ferry Rd, Salisbury, NC 28146.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at [email protected] for questions related to refunds and returns.